Customer Service

Have questions? Want to place an order? Call our trained staff today. Phone / Fax : +62-361-730664, Mon-Fri 9-17, Sat 9-13 WITA (GMT +8)  Jl. Raya Kerobokan No. 16 Z, Kuta - Bali, Indonesia
Or email us.

Tour Services

We provide a Tour Services around Bali and provide a Rent Car during your trip in Bali, please check our packages here... Bali Tour Services.

Information

Courier Shipment :

This shipment method is usually for small packages like bags, garments, jewelry and other small items. We can ship your order by courier services such as: Express Mail Service (EMS), TNT, DHL and FedEx. 

1. Air Shipment:

We can ship your goods by Airline Cargo companies like: Singapore Airline Cargo, China Airline Cargo and other airlines. We use this type of shipment for large items. We can ship your goods to the airline warehouse in your city, and then you release the goods yourself, or you can contact the airline and ask them to deliver to your house directly, but there will be an extra charge for this service.

The final freight rate will be calculated upon whichever is greater, either the volumetric weight or the true gross weight of the item. 

Example of Weight against Volume calculations :

There is a shipment of actual weighing are10 kilograms.

And the box measuring is 33 cm x 47 cm x 58 cm

Box measuring: 33 cm x 47 cm x 58 cm equals 89,958 Volume 

89.988 = 14,993 kilos

6.000

The Freight cost would be based on volume because it is greater than the true gross weight, while if the volume is less than the actual gross weight, then the freight cost would be based on actual gross weight.

2. Sea Shipment:

Sea transportation is still the most cost effective method for larger goods when time is not urgent. Shipping cost by sea is charged per Cubic Meter (cbm). The calculation is as follows : Height X Length X Width divided by 1,000.000

There are two type of sea shipment:

In LCL (Less Container Load), the shipment is shared with another shipping company to fit a container to the same destination. This type of shipment takes a bit longer because your goods will be stored at the shipping company warehouse for few days, waiting for the other goods to complete the load. Maximum shipment is 1 cubic meter or 2 cubic meters depending on the destination of the shipment.

FCL (Full Container Load) 

20-Foot Container (contents 30 cubic meters)

40-Foot Long Container (contents 60 cubic meters)

40-Foot High Container (contents 72 cubic meters)