Customer Service

Have questions? Want to place an order? Call our trained staff today. Phone / Fax : +62-361-730664, Mon-Fri 9-17, Sat 9-13 WITA (GMT +8)  Jl. Raya Kerobokan No. 16 Z, Kuta - Bali, Indonesia
Or email us.

Tour Services

We provide a Tour Services around Bali and provide a Rent Car during your trip in Bali, please check our packages here... Bali Tour Services.

Information

We at Bali-Export-Import are your connection with fine Balinese artisans. We hope that in browsing our website, you have found some items which interest you. Please use the form on the website to request further information and/or make an order, and we’ll be happy to respond to you within a day or two. We have extensive access to a wide variety of Balinese artisans, so if you don’t see specifically what you are looking for or might like on our posted product line, by all means drop us an email and describe what you want. Odds are, we can help.

Business conducted between Bali-Export-Import and our clients is subject to the following conditions:

We regret that, due to the intricate and detailed nature of filling import-export orders, shipping, etc., we prefer not to entertain purchase orders for less than $US 250.00, excluding shipping costs. We really hope this does not discourage your order, and if it does, please email us and tell us the situation. Hopefully, we can arrange something; likely, we can. 

Prices for products do not include packing and shipping costs. Please let us know if you have any specific or unusual packing or shipping requirements. Costs for these services will be calculated separately and you will be notified before making your purchase, if at all possible.

On customized orders (i.e. you send us a photo as the subject for an egg painting), we will allow for a maximum of 2 revisions; meaning, we show you a demo of the customized product and you either approve it or request changes; when we make the required changes the second time, that’s it. Otherwise, the back-and-forth could go on forever, which neither of us wants.

Claims for damage/negligence etc. with regards to quality control must be made within 2 weeks from date of receipt of goods at your destination. In other words, don’t tell us in July that Santa Claus’ beard was smudged on the 500 egg paintings you ordered last Christmas.

Terms of Payment: Payment terms will vary somewhat according to the size and nature of your order, but generally we ask 50% payable to our bank account in Bali at the time of order placement; with the balance due upon the order ready to ship.

We currently accept bank transfers, VISA and Mastercard as form of payment.

Our bank information :

Name : NARENDRA ATMAJA A.A.NGR 

Bank : BANK MANDIRI BRANCH KUTA 

Account Number : 145.0003126261 

Swift Code : BEIIIDJA